Are tickets refundable?
No, all purchases are final and there are no refunds for cancellations. However, games can be rescheduled untill 24 hour prior the original time.
If the order is under my name, can I transfer the tickets to a friend of mine?
Yes absolutely. In that case please make sure you bring a printout of your confirmation e-mail with you.
Are drop-ins welcome or by appointment only?
Please reserve your game ahead of time to ensure your booking.
Can I use my phone in the room?
No. Phones, cameras, and any other electrical device which haven’t been approved prior are prohibited in the rooms.
Can children play the game?
Yes. Due to game complexity we do not recommend persons under the age of 14 to play alone and without the help of an adult. However, children as young as 7 years old might find the game interesting and educational if they play with a grown-up.
Can we have a team of 2 people?
We recommend that groups of 2 find a 3rd person as it might be too difficult. Having said that, we will not turn you down if you are up for the challenge!